Return & Refund Policy

Minee Wipes (operated by Ambition Power Brands, Inc., a Wyoming company) provides the following Refund & Return Policy for orders placed through our official website, including mineewipes.com and its subdomains (such as shop.mineewipes.com). All references to “the Website” or “our Website” in this Policy shall be understood as referring collectively to mineewipes.com and its subdomains.

This Policy applies only to purchases made directly through our Website. Orders placed via Amazon or any other third-party platforms are not eligible for refunds or returns.

1. 30-DAY RETURN ELIGIBILITY
Customers may request a return within 30 days of the first order confirmation date. Placing a second order for the same product type indicates satisfaction with the initial purchase. Therefore, no returns are granted for subsequent orders of the same product unless the item is damaged, defective, or carrier-verified as lost.

2. PROOF OF PURCHASE REQUIRED
To be eligible for a refund, customers must provide a receipt or proof of purchase to our Customer Support Team at support@mineewipes.com. Refunds are issued to the original payment method within 10 business days after we receive and inspect the returned items.

3. MULTIPLE UNITS POLICY
If your first order contains more than one unit of the same product type, including different variants, only one unit may be opened for evaluation. All other units must remain unopened and be returned.

4. RETURN SHIPPING COSTS
Customers are responsible for covering the cost of return shipping. Shipping fees are non-refundable. If a refund is approved, the return shipping cost will be deducted from the refund amount.

5. DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
If your item arrives damaged, defective, or incorrect, you must contact Customer Support within 48 hours of delivery. Photo proof is required to evaluate the issue. Resolutions may include a full refund, partial refund, or replacement at our discretion.

6. ITEMS IN TRANSIT
Refunds are not issued if the package is still in transit. If the carrier confirms loss, damage, or non-delivery, we will provide either a full refund or a free replacement shipment.

7. SUBSCRIPTION CANCELLATION
Subscriptions can be canceled anytime in your customer portal before the next order is generated.

8. SUBSCRIPTION REFUND RESTRICTIONS

If an order has been created but not yet shipped, refunds are not granted unless the subscription was canceled prior to order formation.

9. DAMAGED OR LOST SUBSCRIPTION ORDERS
If a subscription order is later confirmed lost, damaged, or defective, we will offer either a full refund or a free replacement shipment, even if it was previously marked Final Sale.

10. SUBSCRIPTION ORDERS IN TRANSIT
If a subscription order is already in delivery or transit, refunds are not available.

11. HOW TO REQUEST A REFUND OR REPLACEMENT
To request a refund or replacement:

1. Email support@mineewipes.com.
2. Include your order number and a description of the issue.
3. Attach photo proof, if applicable.

12. REQUEST CHANNELS
Refund or replacement requests are not processed via social media, phone calls, or voice messages.

13. REQUEST TIMEFRAME
Refund or replacement requests must be submitted within 30 days of your first order confirmation date or subscription renewal. Requests outside this window are not eligible.

14. DUPLICATE ORDERS
Minee Wipes is not responsible for duplicate orders placed by the customer online.

15. REFUSED PACKAGES — GENERAL RULE
If you refuse a package, notify us immediately at support@mineewipes.com. In most cases, an immediate refund will be issued, and return of the package will not be required. If a prepaid return label is issued, its cost will be deducted from the refund.

16. HANDLING REFUSED PACKAGES WITHOUT RETURN
Refunds are typically processed as soon as we receive your request, provided the circumstances align with our policy, without requiring the product to be returned.

17. CUSTOMER-INITIATED RETURNS AFTER REFUSAL
If you wish to return a refused package, notify Customer Support first. Returns are accepted only with a return label generated by our team. Refunds are issued based on the condition of the returned item after inspection at our warehouse.

18. MISSED DELIVERY RETURNS
If a package is returned due to a missed delivery, refunds are considered on a case-by-case basis. Reshipping may be offered at no additional cost.

19. LOST REFUSED SHIPMENTS
In rare cases, refused shipments may be lost in transit. If a refused package does not reach our warehouse, we cannot issue a refund unless otherwise agreed. All required returns must use a label generated by our Customer Support Team.